Frequently asked questions
How does DreamerHaven help people improve their wellness at home?
DreamerHaven creates premium wellness products designed to enhance your daily life, from improving indoor air quality to promoting restful sleep and overall wellbeing.
How do DreamerHaven products support healthier lifestyle?
Our range of carefully crafted products help you relax, recharge and breathe easier so that you can feel your best everyday.
Where are you located?
Our Head Office is located in Canberra, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items/products arrive within 3 to 10 days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you are not completely satisfied, just reach out and we will make it right. For more information, visit our "Refund Policy" in the footer of our website.
Is my payment information secure?
Yes, absolutely. All transactions are processed through Shopify's 256-bit SSL encrypted checkout to keep your payment details completely safe and secure.
How can I contact customer support?
You can reach our friendly support team through our contact form on this page, or by emailing us directly at info@dreamerhaven.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Found no answer?
Just reach out to us - we'd love to help. Contact us